Lean and systems thinking

Lean and ‘systems thinking’ are concepts which have come to mean ‘all things to all people’. Lean is not ‘mean’ – it is not about paring things back to the bone, asking employees to work harder and doing more with less.

The Campaign Against Consultancy

RedQuadrant has launched the Campaign Against Consultancy. Our goal - that the public sector need no longer rely on costly consultants.

Services

We can support you with a blended mix
of services; project resourcing, consulting,
learning and development.

Events

Library Safaris

Barking library April 29th – 9.30 – 4.30pm

Sutton Coldfield library June 6th – 10.00 – 5pm

Using a series of practical activities with space for reflection and idea-sharing, our innovative Library Safaris evaluated the current customer experience and assessed this against experiences in other environments, specifically retail. Participants left our workshops with up-to-date knowledge of what is really appealing to the modern consumer and a robust understanding of how to apply this knowledge in practice in your own libraries.

The role of the library in 20 years’ time is uncertain. We must question not just what the library space will be used for, but whether it will be needed at all. If resources are moving increasingly online, what purpose does the space serve that once housed them? One thing we do know is that the role of the library within a community is evolving. The way people interact with the library and the services it offers is also evolving. As we move through these uncertain times, libraries, like many service environments, are looking for ways to retain or attract new customers to use / use more of their services. A key part of this challenge (and opportunity) is improving the experience the library space delivers to its end users.

Library Safari Barking flyer

Library Safari Sutton Coldfield flyer

Service transformation programme

Exclusive five-day masterclasses

New dates due to popular demand: 3rd- 7th June 2013

Early bird booking: Sign up before the 30th April for 10% discount

To view more information on our successful Service Transformation Programme, please click here.

To book your place on the workshop, email stp@redquadrant.com. Remember, to keep in touch with service transformation programme developments and chat with fellow graduates, you can join the LinkedIn group at http://goo.gl/g22Ou and sign up to the RedQuadrant newsletter at http://eepurl.com/RSpD

As well as offering ‘open’ programmes, where participants from different councils attend training and learn from each other, we also design ‘in-house’ and ‘train the trainer’ programmes for councils and companies who want to build significant capacity.