news and events

RedQuadrant appointed to Management Consultancy framework RM3745

13 November 2017

This framework, the successor to Consultancy One, provides a compliant, cost effective way for central government and the wider public sector to access a variety of consultancy advice from a wide range of suppliers. Whilst there are two different ordering procedures provided within the framework,...

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Digital Transformation Analysis - and support packages

11 July 2016

Digital Transformation Analytics, from CIPFA and RedQuadrant is, provides actionable insight to councils to help them use new approaches and new technology to improve service delivery and reduce the cost of customer contact. This year, the service is being extended in terms of the insights it...

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Announcing the Public Service Transformation Academy and relaunching the Commissioning Academy

14 April 2016

RedQuadrant’s main goal is to help public services to help themselves, so we are very excited and proud to say that we have formed a new social enterprise – the Public Service Transformation Academy – along with other sector leading bodies. And that we have been awarded a concession contract to run...

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RedQuadrant events and training 2016

01 December 2015

This summer and autumn take advantage of the best public sector training, and explore three new, specialist courses. This summer we are really excited to bring you new courses, focusing – as always – on helping you transform the way you work and transform your services with our learning...

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Leading in a volatile world: four dimensions of complexity (Melbourne)

30 November 2015

Organisations are working to deal with volatility, uncertainty, complexity, and ambiguity. How can you understand these challenges and navigate them better as a leader? Drawing on 16 years of cross-sector experience, and particularly 15 years in the turbulence of public services, this powerful...

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RedQuadrant assists with the 'change in landscape' in Australian public services

01 November 2015

Our ‘campaign against consultancy’ continues! RedQuadrant speaks at the 'change in landscape' conference in Bendigo in November, and our service transformation academy continues with 'train the trainer' now on offer....

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seeking system leaders

01 November 2015

Does this match you – or do you want it to? If you feel that something needs to change - and it might be you. If you are truly committed to the ethics of leading to create positive experiences of organisations. If you believe in followership - that to lead, the hearts and minds of your...

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The RedQuadrant Service Transformation Programme - an overview

01 November 2015

To support public sector organisations to implement change that is truly transformational, we have designed a holistic programme. Our service transformation programme develops the in-house capabilities of public sector leaders and managers to confidently design, develop and deliver change which can...

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Defensive behaviours: coaching and consulting for change (Melbourne)

28 October 2015

In the current public sector climate of uncertainty, change and budget cuts, many managers are struggling to have productive conversations with their team members. When difficult conversations are not managed sensitively, they can often lead to defensive and unproductive behaviours. Implementing...

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Become an accredited agile master in public services (Melbourne)

26 October 2015

We have developed an alternative to the traditional project management approach. Agile has been used for over a decade in innovative sectors like information technology. We have tried, tested, and improved this approach with public service, and, using this learning, we have adapted this project...

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Customer led service design and whole systems change (Melbourne)

21 October 2015

Public services are face unprecedented budget cuts and increased demand. In this complex environment, some organisations are trying to achieve their targets by salami-slicing, closures, and slash and burn. These approaches could lead to much bigger problems in the future. We know there’s a better...

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Service Transformation Programme - Train the trainer (Australia)

17 October 2015

We believe that the best way to achieve transformational change for sustainability and efficiency in public services is to profoundly change the way in which public services think about, and deliver, transformation. In our experience, the best way to achieve this is to empower public service staff...

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Scenario planning – the future of social care

14 October 2015

Every year at NCASC we expect insight – particularly from service users and around frontline change. We also expect a fair dose of platitudes. Integration – but how? Inspection – monitor or problem-solving partner? Innovation – but without risk? Is social care about a last-ditch safety net or...

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Network co-ordinator for RedQuadrant

01 October 2015

We are currently seeking a network manager to join our fast-paced business. As a network consultancy working with over 600 expert independent consultants, our network manager is responsible for engaging with and managing our consultant network, and quickly and effectively providing shortlists to...

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The RedQuadrant Service Transformation Programme (Australia)

01 October 2015

To support public sector organisations to implement change that is truly transformational, we have designed a holistic programme. Our service transformation programme develops the in-house capabilities of public sector leaders and managers to confidently design, develop and deliver change which can...

Read more...

Agile public service transformation - podcast

30 September 2015

Benjamin Taylor, Managing Partner of RedQuadrant, was interviewed by Joe Dager on his long-running Business 901 podcast. The discussion touched on what 'standards' mean in agile service transformation, and the overall RedQuadrant approach. ...

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Demand management approach

30 September 2015

Demand management is a subject often invoked for delivery of savings. All too often, it is conceived of as increasing barriers to service. In the long term, this often increases costs by generating more serious and costly demands. In contrast to naive models of demand management, this taster...

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The Prime Domino for service transformation - podcast

30 September 2015

Rob Worth, RedQuadrant associate and author of 'Beat the Cuts', has begun a series of podcasts asking 'what's the prime domino - the best place where public service leaders can push to enable service transformation'? This episode features Benjamin Taylor of RedQuadrant talking about how he first...

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How to launch a successful Public Service Mutual

29 September 2015

Creating a thriving new enterprise out of an existing public service is not easy, but the rewards can be great. This event is based on the experiences and lessons learned from RISE, a recent, large scale public sector spin out. You will get practical, personalised guidance from a team of...

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Leading in a volatile world: four dimensions of complexity

28 September 2015

Organisations are working to deal with volatility, uncertainty, complexity, and ambiguity. How can you understand these challenges and navigate them better as a leader? Drawing on 16 years of cross-sector experience, and particularly 15 years in the turbulence of public services, this powerful...

Read more...

Defensive behaviours: coaching and consulting for change

25 September 2015

In this continued period of budget cuts and crucial, transformational change, managers in local government are facing many difficult conversations. When the stakes are high, these conversations can easily create unproductive and defensive behaviour. The change is then more difficult and more...

Read more...

Accredited agile master in public services (PSTA-LAST)

17 September 2015

Tired of it being so hard to deliver change? Is reality getting in the way with its unpredictable events? Finding it hard to deal with all those complex human relations? Join us for our two day agile training course to learn how to embrace complexity and utilise prototyping to keep on adapting and...

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Customer-led service design and whole systems change (STP Module #1)

10 September 2015

In this continued period of budget cuts and national agenda for change, managers in local government increasingly need not only to understand but to deliver sustainable, transformational change. This two-day course provides a solid grounding in the theory and application of service transformation...

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A simple guide to demand analysis in the delivery of victim support services

01 September 2015

Managing victim support services can be full of challenges. Matching capacity with demand is a key approach to removing some of the visible and hidden backlogs along a victim support service pathway. Our consultant Simon Pegg explains our approach using process mapping....

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Webinar: successfully externalising a service

21 July 2015

RISE is an employee-led mutual providing design and delivery of effective rehabilitation for people with complex needs. This webinar will focus on the phases involved in the process of setting up this mutual....

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Libraries Transformation Programme course

20 July 2015

In this continued period of budget cuts and national agenda for change, those leading public libraries increasingly need not only to understand but to deliver sustainable, transformational change. This two day course provides a solid grounding in the theory and application of service...

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Introduction to leader transformation

15 July 2015

Are you responsible for leading a transformation programme? Have you experienced an impact on you personally as a leader? How are you managing the pressures? Have you considered the development opportunity that this might be for you and others? We are pleased and excited to invite you to a...

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‘Defensive behaviours: critical conversations’ masterclass

10 July 2015

In this continued period of budget cuts and crucial, transformational change, managers in local government are facing many difficult conversations. When the stakes are high, these conversations can easily create unproductive and defensive behaviour. The change is then more difficult and more...

Read more...

Become an accredited agile master in public services

08 July 2015

Join us for our two day agile training course to learn how to embrace complexity and utilise prototyping to keep on adapting and improving. We are excited to be running this course in conjunction with the Lean, Agile, and Systems Thinking Public Service Transformation Academy as part of a whole week...

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System leaders and transformation - practitioner event

03 July 2015

On 3 July in London, we are launching an exclusive new network. This will be the inaugural event of a group bringing together those in system leadership roles - responsible for shaping a whole organisational or departmental culture and outcomes, and those who advise them at the highest levels. We...

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Children’s Services Improvement Forum: Core Methodologies master class

25 June 2015

Children’s Services Improvement Forum: Core Methodologies master class 25 and 26 June 2015, RedQuadrant offices, London Directors and assistant directors of children’s services the country over are facing an increasingly uphill battle both to manage existing (and often rising) demand and to...

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LAST MINUTE BOOKING: a risk free environment to learn how to make brave decisions - Commissioner! The simulation

08 June 2015

The way we do services is changing rapidly. Managers need to understand how to assess different options and manage new models of delivery. Learn through doing – confront the consequences of your decisions in a live but risk free environment. Commissioner! is a management simulation designed to...

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Victim support services in Derbyshire

20 May 2015

We deliver demand and capacity analysis of victim support services to the Derbyshire Police and Crime Commissioner. Victim support is a complex service to deliver, with current services funded and delivered through a wide array of organisations and mechanisms. Responsibility for commissioning of,...

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A hectic but productive visit...

18 May 2015

On 15 May Managing Partner Benjamin Taylor was privileged to accompany Geoff Brock MP, Minister for Regional Development and Local Government and from South Australia, to hear about some of the best UK local government and local-central initiatives. A true local government character, a smelter for...

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Are you benchmarking your customer contact yet? NO? Oh dear...

15 May 2015

Last year over 50 authorities took part in the inaugural Customer Contact benchmarking exercise. CIPFA and RedQuadrant are delighted to announce the launch of the club for 2015....

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Customer-led service design: a master class for council staff in Melbourne, Australia

21 April 2015

The RedQuadrant Academy is bringing world-class transformation to Victoria (Australia) in May at the request of City of Yarra Council who will kindly host a master class for council staff to build the capability for ongoing change. These two day classes are the heart of our service transformation...

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An introduction to the practice of systems leadership - accredited course, 26 March 2015, London

26 March 2015

The way we do services is changing rapidly. Managers need to understand how to assess different options and manage new models of delivery. Learn through doing – confront the consequences of your decisions in a live but risk free environment. Commissioner! is a management simulation designed to...

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We compile the 'big picture' on innovative commissioning

20 March 2015

The government has developed a number of policies and programmes to support local commissioners to design and implement new and innovative commissioning models. We were commissioned to research, compile and deliver a compendium of case studies that would share learning drawn from these combined...

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Become an accredited agile master in public services, Thursday, 19 March 2015 - Friday, 20 March 2015, London

19 March 2015

Tired of it being so hard to deliver change? Is reality getting in the way with its unpredictable events? Finding it hard to deal with all those complex human relations? Join us for our two day agile training course to learn how to embrace complexity and utilise prototyping to keep on adapting...

Read more...

‘Defensive behaviours: critical conversations’ masterclass, Friday 27 March 2015, London

12 March 2015

In this continued period of budget cuts and crucial, transformational change, managers in local government are facing many difficult conversations. When the stakes are high, these conversations can easily create unproductive and defensive behaviour. The change is then more difficult and more...

Read more...