|
news and events
|
Customer-led service design and whole systems change (STP Module #1)10 September 2015 In this continued period of budget cuts and national agenda for change, managers in local government increasingly need not only to understand but to deliver sustainable, transformational change. This two-day course provides a solid grounding in the theory and application of service transformation... |
A simple guide to demand analysis in the delivery of victim support services01 September 2015 Managing victim support services can be full of challenges. Matching capacity with demand is a key approach to removing some of the visible and hidden backlogs along a victim support service pathway. Our consultant Simon Pegg explains our approach using process mapping.... |
Webinar: successfully externalising a service21 July 2015 RISE is an employee-led mutual providing design and delivery of effective rehabilitation for people with complex needs. This webinar will focus on the phases involved in the process of setting up this mutual.... |
Libraries Transformation Programme course20 July 2015 In this continued period of budget cuts and national agenda for change, those leading public libraries increasingly need not only to understand but to deliver sustainable, transformational change. This two day course provides a solid grounding in the theory and application of service... |
Introduction to leader transformation15 July 2015 Are you responsible for leading a transformation programme? Have you experienced an impact on you personally as a leader? How are you managing the pressures? Have you considered the development opportunity that this might be for you and others? We are pleased and excited to invite you to a... |
‘Defensive behaviours: critical conversations’ masterclass10 July 2015 In this continued period of budget cuts and crucial, transformational change, managers in local government are facing many difficult conversations. When the stakes are high, these conversations can easily create unproductive and defensive behaviour. The change is then more difficult and more... |
Become an accredited agile master in public services08 July 2015 Join us for our two day agile training course to learn how to embrace complexity and utilise prototyping to keep on adapting and improving. We are excited to be running this course in conjunction with the Lean, Agile, and Systems Thinking Public Service Transformation Academy as part of a whole week... |
System leaders and transformation - practitioner event03 July 2015 On 3 July in London, we are launching an exclusive new network. This will be the inaugural event of a group bringing together those in system leadership roles - responsible for shaping a whole organisational or departmental culture and outcomes, and those who advise them at the highest levels. We... |
Children’s Services Improvement Forum: Core Methodologies master class25 June 2015 Children’s Services Improvement Forum: Core Methodologies master class 25 and 26 June 2015, RedQuadrant offices, London Directors and assistant directors of children’s services the country over are facing an increasingly uphill battle both to manage existing (and often rising) demand and to... |
LAST MINUTE BOOKING: a risk free environment to learn how to make brave decisions - Commissioner! The simulation08 June 2015 The way we do services is changing rapidly. Managers need to understand how to assess different options and manage new models of delivery. Learn through doing – confront the consequences of your decisions in a live but risk free environment. Commissioner! is a management simulation designed to... |
Victim support services in Derbyshire20 May 2015 We deliver demand and capacity analysis of victim support services to the Derbyshire Police and Crime Commissioner. Victim support is a complex service to deliver, with current services funded and delivered through a wide array of organisations and mechanisms. Responsibility for commissioning of,... |
A hectic but productive visit...18 May 2015 On 15 May Managing Partner Benjamin Taylor was privileged to accompany Geoff Brock MP, Minister for Regional Development and Local Government and from South Australia, to hear about some of the best UK local government and local-central initiatives. A true local government character, a smelter for... |
Are you benchmarking your customer contact yet? NO? Oh dear...15 May 2015 Last year over 50 authorities took part in the inaugural Customer Contact benchmarking exercise. CIPFA and RedQuadrant are delighted to announce the launch of the club for 2015.... |
Customer-led service design: a master class for council staff in Melbourne, Australia21 April 2015 The RedQuadrant Academy is bringing world-class transformation to Victoria (Australia) in May at the request of City of Yarra Council who will kindly host a master class for council staff to build the capability for ongoing change. These two day classes are the heart of our service transformation... |
An introduction to the practice of systems leadership - accredited course, 26 March 2015, London26 March 2015 The way we do services is changing rapidly. Managers need to understand how to assess different options and manage new models of delivery. Learn through doing – confront the consequences of your decisions in a live but risk free environment. Commissioner! is a management simulation designed to... |
We compile the 'big picture' on innovative commissioning20 March 2015 The government has developed a number of policies and programmes to support local commissioners to design and implement new and innovative commissioning models. We were commissioned to research, compile and deliver a compendium of case studies that would share learning drawn from these combined... |
Become an accredited agile master in public services, Thursday, 19 March 2015 - Friday, 20 March 2015, London19 March 2015 Tired of it being so hard to deliver change? Is reality getting in the way with its unpredictable events? Finding it hard to deal with all those complex human relations? Join us for our two day agile training course to learn how to embrace complexity and utilise prototyping to keep on adapting... |
‘Defensive behaviours: critical conversations’ masterclass, Friday 27 March 2015, London12 March 2015 In this continued period of budget cuts and crucial, transformational change, managers in local government are facing many difficult conversations. When the stakes are high, these conversations can easily create unproductive and defensive behaviour. The change is then more difficult and more... |
Whole systems change: customer-led service design and avoiding slash and burn, Thursday 12 March 2015 - Friday 13 March 2015, London12 March 2015 In this continued period of budget cuts and national agenda for change, managers in local government increasingly need not only to understand but to deliver sustainable, transformational change. This two day course provides a solid grounding in the theory and application of service transformation... |
Six days to transform your services12 March 2015 March 2015, RedQuadrant offices Our unique service transformation programme provides a fully experiential course which will develop your abilities in consulting and coaching for change, customer insight, agile/scrum (accredited), and turning defensive behaviours into productive conversations.... |
RedQuadrant to work with Office for Civil Society on ground-breaking pilot scheme11 March 2015 We're pleased to announce we'll be working with the office of civil society to deliver the long-anticipated launch of their Commissioning School, part of the Commissioning Academy. Initially to be run as a pilot scheme, the school seeks to support better commissioning by helping commissioners... |
RedQuadrant is awarded place on G-Cloud 6 framework11 March 2015 We are excited to announce that we were successful in our application to join the G-Cloud 6 framework! We are offering through G-Cloud our full range of transformation, enabling and training services, all of which can now be bought directly without additional procurement processes. ... |
Customer Benchmarking Club first anniversary11 March 2015 The RedQuadrant and CIPFA Customer Benchmarking Club takes measured steps to its first anniversary! We are – have always been – committed to offering our customers a very different kind of support to enable customer-led transformation and channel shift. A year on from launch, our ground-breaking... |
Forthcoming events from RedQuadrant09 February 2015 We're looking forward to a busy and exciting 2015, and have got a selection of events lined up to get the year off to a productive and stimulating start. These events are open to all, and aimed at those working in or with the public sector. Thursday 22 January, 2-5pm, London customer... |
Seeking innovative examples of commissioning practice16 January 2015 An opportunity to share your innovative work on commissioning RedQuadrant has been commissioned by the Department for Communities and Local Government, the Public Service Transformation Network, and the national Commissioning Academy to produce a series of short case studies highlighting... |
An introduction to the practice of systems leadership - free taster15 January 2015 Joining up across complex systems? Leading aross organisations? On your fourth or fifth complex merger, demerger, or reoganisations in the last few years? In your third or fourth year of 10-40% budget reductions? Staff under ongoing threat of redundancy or redeployment? What impact is this... |
Development Manager - Newcastle Area, Australia19 December 2014 Development Manager opportunity. We are looking for someone able to locate in NSW, initially in Toronto (near Newcastle), Australia for a six month period to: Develop and sell our non-consulting offerings into the public sector, particularly training and capacity building through our... |
Announcing the formal launch of RedQuadrant in Australasia11 December 2014 We are pleased to announce the formal launch of RedQuadrant in Australasia. We offer public services and other sectors the benefit of our expertise in service, organisational, and leader transformation. We take our lead from the needs of our clients and focus on the quality of our work, and our... |
Webinar - demand management - a practical holistic overview08 December 2014 This taster will provide an active overview, with ideas for application, of the seven ways to manage demand: > Modelling of current and future demand using big data, informatics, behavioural audit, and observation to compare many options and interventions across the system > Measurement and... |
Why outsourcing (especially of IT) fails - and how to fix it08 December 2014 If we followed the systems thinking maxim 'the purpose of a system is what it does', we might conclude that outsourcing of information and communications technology purposefully and predictably increases costs and frustration and reduces satisfaction. The fact that the industry continues to survive... |
Systems leadership and other issues at NCASC1404 December 2014 The annual Adult and Children Services Conference took place in Manchester at the end of October. We were very pleased to be there, both attending sessions, and also at Speakers’ Corner, where one of our clients, Elaine McHale, spoke about our work with Leicester City Council. The integration of... |
Start the new year in style: RedQuadrant internships 201521 November 2014 If you're going to be making a new year's resolution to improve your CV, get some vaulable office experience, or decide where your first career steps should take you, we might be able to help! We're on the lookout for some bright, motivated and chirpy interns to join us in January 2015. ... |
Perspectivity game at RedQuadrant13 November 2014 We're really pleased to be hosting another round of the Perspectivity game in the new year. Join us on Tuesday 27 January at 6pm, and you can be in charge of the country's entire enconomic growth (well, almost...)! It's a great opportunity to network, learn some really useful new skills, and pretend... |
RedQuadrant Fit for the Future Training in New South Wales (Australia)12 November 2014 20 November 10am-5.30pm and 21 November 8.30am-3.30pm, Toronto, NSW Want better value from consultants and contractors? Require a sustainable, long-term approach to reducing costs? Need to establish ‘whole systems’ change? This master class is based on the most effective service transformation... |
An introduction to the practice of systems leadership07 November 2014 Joining up across complex systems? Leading aross organisations? On your fourth or fifth complex merger, demerger, or reoganisations in the last few years? In your third or fourth year of 10-40% budget reductions? Staff under ongoing threat of redundancy or redeployment? What impact is this... |
The return of the unique RedQuadrant service transformation programme04 November 2014 Monday 24 - Friday 28 November, RedQuadrant offices Our unique service transformation programme provides a fully experiential course which will develop your abilities in consulting and coaching for change, customer insight, agile/scrum (accredited), and turning defensive behaviours into... |
Westco partnership30 October 2014 We're very pleased to announce a new partnership for marketing and comms with Westco trading! After a number of successful engagements, we've decided to make Westco our formal partner. We will work seamlessly with Westco on community engagement, marketing, and communications, and are now able to... |
RedQuadrant #demandmanagement #ncasc1430 October 2014 |
RedQuadrant #systemsleadership #ncasc1430 October 2014 |
Systems leadership - how to shape culture29 October 2014 Systems leadership: the buzz phrase of the moment – a miracle cure to the organisational and cultural problems we face. All things to all people, everyone using it seems to mean something different, and quite narrow. But what does it really mean? We’ve been working practically to make... |
