Autumn dates announced for RedQuadrant service transformation programme - week of 1 September in London, and 6 October in Newcastle

20 February 2014

A completely revised and updated RedQuadrant Service Transformation Programme has been scheduled for the autumn.

The acclaimed course to help deliver future savings in house without impacting service quality will take place in London from 24-28 November, in conjunction with the Lean, Agile, and Systems Thinking Public Service Transformation Academy (

90% of past attendees say they use the knowledge from the programme on a daily basis. Our accelerated five-day service transformation programme can help:

  • Identify savings and cut costs whilst improving customer service
  • Do process improvement and practice systems thinking without paying expensive consultants
  • Become a fully rounded change practitioner.   Understand the complexities of politics and human behaviour in organisations and navigate them better
  • Build your in-house capability to make the savings you need in 2014

You will learn by doing as we take you through business simulations so you can use the skills and theory taught at top business schools.

  • Monday and Tuesday: whole systems change – identifying real achievable savings through customer-led service design and demand management
  • Wednesday and Thursday: accredited Agile Master in public services - a prototyping approach
  • Friday: productive conversations: coaching and consulting for change

Each module can be booked separately. We are offering discounts to clients who make the most of the full week of training, and also to those interested in multiple place bookings. For advanced bokings, please email

For more information:

Mon and Tue: Whole systems change: how to avoid slash and burn through customer-led service design and demand management - book on Eventbrite 
Wed and Thu: Become an accredited agile master in public services  (in conjunction with the Lean, Agile, and Systems Thinking Public Service Transformation Academy)- book on Eventbrite 
Fri: 'Defensive behaviours, critical conversations' masterclass - coaching and consulting for change - book on Eventbrite 

And if you want to see what past attendees have said, you can download our client testimonials here!