Become an accredited agile master in public services (Melbourne)

26 October 2015

Become an accredited agile master in public services

Learn how to embrace the complexity of today’s public sector environment, and take on your next transformation challenge with a proven, fresh approach.

Melbourne, Australia

  • Monday, 26 October 2015 at 09:00 - Tuesday, 27 October 2015 at 17:30 (AEDT)

  • Wednesday, 25 November 2015 at 09:00 - Thursday, 26 November 2015 17:30 (AEDT)

 Why are we running this course?

Delivering and managing dynamic change in public services can be particularly difficult given the risks and sensitivities involved. Planning projects in a linear way using traditional project management approaches often holds organisations back from learning and refining their changes quickly in a disciplined environment.

So how can public service organisations deliver the kind of change which is constantly evolving? How can organisations manage change in a way that enables learning and development simultaneously?

What is the course?

We have developed an alternative to the traditional project management approach. Agile has been used for over a decade in innovative sectors like information technology. We have tried, tested, and improved this approach with public service, and, using this learning, we have adapted this project management approach to develop our accredited agile master in public services. You will learn how to embrace the complexity of today’s public sector environment, and take on your next transformation challenge with a proven, fresh approach.

What would you learn from this course?

This two day accredited training course introduces attendees to a different approach in delivering and managing change within the public sector. As an attendee in this course, you will learn:

  • the real meaning of agile and lean;
  • how the combination of agile and lean can work in practice;
  • various tools and techniques from iteration to prototypes;
  • about how to use agile for service prototyping;
  • how to identify and deliver cashable benefits;
  • how to design services with the customer in mind;
  • how to value individuals and interactions over processes and tools; and
  • how to engage leaders, politicians, employees, stakeholders and customers

You will learn how to use agile as a method to prototype, adapt and continuously improve the change made to local services. We believe in highly experiential and interactive learning. For example, in this programme, you will participate in a housing benefits simulation and undertake online testing for accreditation.

How would you benefit from the course?

You will feel confident in embracing the complexity of change rather than avoiding it. You will notice how agile enables you to free up internal capacity to change and develop without depending on ‘big bang’ implementations at the end – especially as these ‘big bang’ implementations can fail at the last minute and ultimately hurt performance. This course equips you with a range of tools and methods so you can select and use the most appropriate tools to design and deliver improved services with cashable savings.

Who is the course for?

This course is designed for senior leaders, service managers and team managers involved in delivering public services. This includes services from local government, healthcare, probation and housing associations.

About your trainer

Benjamin Taylor is a Managing Partner and founder of RedQuadrant, and our managing director for Australasia. Benjamin is an experienced adviser to board level managers and politicians across public services, with knowledge ranging from performance management to strategic policy alignment. His diverse expertise includes:

  • taking strategic change from vision through to organisational transformation using a systems thinking approach; and
  • changing structures, processes and management thinking to deliver more efficient services designed to meet customer purpose, using lean appropriately

How to take part in the course

The course costs A$1980 per participant, with a 5% reduction available for multiple bookings from the same organisation.
You can also save over 25% by booking for all four courses. Please CLICK HERE FOR FULL COURSE OVERVIEW AND BOOKING INFORMATION

To reserve your place

Please contact us at to reserve your place. We will then provide joining instructions and invoice.