Defensive behaviours and change management - a RedQuadrant service transformation masterclass

03 December 2013

SPECIAL OFFER. Due to late cancelations, places available at a massive discount for this course of £200 for two people - must book urgently.

We are delighted to announce that the next Service Transformation Programme masterclass for senior public sector managers will be held on Thursday 12 December in London.

Defensive _behaviours _sketch

We all have defences - as individuals, as groups, and consequently as organisations. Mechanisms to cope with these develop unconsciously and are often employed destructively when we are confronted with challenge or change. Looking in more detail at the eight common defence mechanisms and associated concepts, this masterclass stimulates thinking on how to manage within and around such defences in order to achieve transformational change.

Led by Dennis Vergne, one of RedQuadrant's managing partners and an organisational change expert, this module is based on Chris Argyris' methods of 'productive reasoning' as used by large organisations from Shell to Microsoft.

The standard fee is £275 per person will apply, but we can offer you a discounted price of £200 for two people. To book please email to book your place or find out more - click below to RSVP.

For more information, see defensive behaviours masterclass PDF Icon and five-day intensive service transformation programme PDF Icon