Defensive behaviours: coaching and consulting for change (Melbourne)

28 October 2015

Defensive behaviours: coaching and consulting for change

Using our expertise and our own deep research on this topic, we’ve developed defensive behaviours: coaching and consulting for change. The course will equip you with a range tools to understand and better manage these behaviours.

Melbourne

  • Wednesday, 28 October 2015 from 09:00 to 17:00 (AEDT)

  • Friday, 27 November 2015 from 09:00 to 17:30 (AEDT)

 Why are we running this course?

In the current public sector climate of uncertainty, change and budget cuts, many managers are struggling to have productive conversations with their team members. When difficult conversations are not managed sensitively, they can often lead to defensive and unproductive behaviours. Implementing transformational change in this kind of hostile environment is much harder and more expensive for any organisation.

We understand that all people, teams and organisations have defences, and that, if these defences are not managed properly, they can act as a real barrier to implementing change.

What is the course?

Using our expertise and our own deep research on this topic, we’ve developed defensive behaviours: coaching and consulting for change. The course will equip you with a range tools to understand and better manage these behaviours.

What would you learn from this course?

This one day course has been designed to help public service organisations understand the different types of defensive behaviours that arise from difficult conversations. It also encourages you to think more productively about how these behaviours can be dealt with. As an attendee in this programme, you will learn how to have productive conversations about:

  • managing demand with less resource;
  • achieving higher targets while saving money;
  • implementing change in a completely new way and introducing agile ways of working;
  • reducing the headcount;
  • dealing with poor personal performance;
  • improving customer service with less staff; and
  • moving to new delivery models, sometimes outside of the organisation.


The course focuses on the eight common defence mechanisms and provides a masterclass on how to manage ‘within’ and ‘around’ such difficult behaviours to achieve change.

How would you benefit from the course?

You will develop your confidence in having challenging conversations and be equipped with tactics on how to manage defensive behaviours. This could include conversations with team members, colleagues, critical stakeholders or partners. You will learn powerful practical skills based on Chris Argyris’ method of productive reasoning, which has been used by multi-national organisations like Microsoft.

Using our previous learning with public sector clients, we’ve developed this method specifically for organisations delivering public services. You will also learn about our ‘breaking the shell’ method for unblocking barriers to change, and change navigation – better change management from our own primary research into successful transformation in public services.

Who is the course for?

This course is designed for senior leaders, service managers and team managers who lead teams in delivering services. This includes services from local government, healthcare, probation and housing associations.

About your trainer

Benjamin Taylor is a Managing Partner and founder of RedQuadrant, and our managing director for Australasia. Benjamin is an experienced adviser to board level managers and politicians across public services, with knowledge ranging from performance management to strategic policy alignment. His diverse expertise includes:

  • taking strategic change from vision through to organisational transformation using a systems thinking approach; and
  • changing structures, processes and management thinking to deliver more efficient services designed to meet customer purpose, using lean appropriately

How to take part in the course

The course costs $795 per participant, with a reduction available for multiple bookings from the same organisation.
You can also save over 25% by booking for all four courses.

Please CLICK HERE FOR FULL COURSE OVERVIEW AND BOOKING INFORMATION

To reserve your place

Please contact us at stp@redquadrant.com.au to reserve your place. We will then provide joining instructions and invoice.