‘Defensive behaviours: critical conversations’ masterclass, Friday 27 March 2015, London

12 March 2015

In this continued period of budget cuts and crucial, transformational change, managers in local government are facing many difficult conversations. Conversations about...

  • Managing demand with less resource
  • Achieving higher targets whilst saving money
  • Implementing completely new, agile ways of working
  • Reducing headcount
  • Dealing with poor personal performance
  • Improving customer service with less staff
  • Moving to new delivery models, sometimes outside of the council itself

When the stakes are high, these conversations can easily create unproductive and defensive behaviour. The change is then more difficult and more expensive to achieve.

We all have defences – as individuals, as groups and, consequently, as organisations. Mechanisms to cope with these develop unconsciously and are often employed destructively when we are confronted with challenge or change. Looking in more detail at the eight common defence mechanisms and associated concepts, this masterclass stimulates thinking on how to manage within and around such defences in order to achieve transformational change.

You’ll learn powerful practical skills based on Chris Argyris’ method of ‘productive reasoning’ - proven by large organisations from Shell to Microsoft, and refined by us in our work across the public sector. And we’ll explain our own primary research in navigation of complex change, and the simple ‘breaking the shell'. Led by Dennis Vergne, RedQuadrant managing partners and an organisational change expert, you’ll leave this masterclass seeing your next critical conversation in a whole new light.

Plus, you can now take this course in conjunction with RedQuadrant’s other service transformation masterclasses (see below). The sessions are self contained, so you can attend one, two or all of them, but there are discounts for those booking the complete programme, as follows:

Offer one: the complete five day Service Transformation Programme for public sector managers PLUS the one-day LAST-PSTP practice of systems leadership course for a special offer price of £1,580 + VAT - email training@redquadrant.com or click here to book direct on eventbrite

Offer two: the complete five day Service Transformation Programme for public sector managers for the special offer price of £1,330 + VAT - email training@redquadrant.com or click here to book direct on eventbrite

Alternatively, this stand-alone masterclass is running on Friday 27 March in our offices in Vauxhall, London. You can book your place now for only £275 + VAT by emailing training@redquadrant.com - or click here to book direct on eventbrite

The other service transformation masterclasses are:

  • Whole systems change: customer-led service design and avoiding slash and burn, two day module, Thursday, 12 March 2015 - Friday, 13 March 2015, £500 + VAT - click here for more
  • Accredited agile master in public services. We’re excited to be delivering this training in conjunction with the Lean, Agile, and Systems Thinking Public Service Transformation Academy. This accredited, two day course teaches you how to embrace complexity and deliver iterative, sustainable change, Thursday, 19 March 2015 - Friday, 20 March 2015, £745 + VAT - click here for more