‘Defensive behaviours: critical conversations’ masterclass, Friday 27 March 2015, London
12 March 2015
In this continued period of budget cuts and crucial, transformational change, managers in local government are facing many difficult conversations. Conversations about...
When the stakes are high, these conversations can easily create unproductive and defensive behaviour. The change is then more difficult and more expensive to achieve.
We all have defences – as individuals, as groups and, consequently, as organisations. Mechanisms to cope with these develop unconsciously and are often employed destructively when we are confronted with challenge or change. Looking in more detail at the eight common defence mechanisms and associated concepts, this masterclass stimulates thinking on how to manage within and around such defences in order to achieve transformational change.
You’ll learn powerful practical skills based on Chris Argyris’ method of ‘productive reasoning’ - proven by large organisations from Shell to Microsoft, and refined by us in our work across the public sector. And we’ll explain our own primary research in navigation of complex change, and the simple ‘breaking the shell'. Led by Dennis Vergne, RedQuadrant managing partners and an organisational change expert, you’ll leave this masterclass seeing your next critical conversation in a whole new light.
Plus, you can now take this course in conjunction with RedQuadrant’s other service transformation masterclasses (see below). The sessions are self contained, so you can attend one, two or all of them, but there are discounts for those booking the complete programme, as follows:
Offer one: the complete five day Service Transformation Programme for public sector managers PLUS the one-day LAST-PSTP practice of systems leadership course for a special offer price of £1,580 + VAT - email email@example.com or click here to book direct on eventbrite
Alternatively, this stand-alone masterclass is running on Friday 27 March in our offices in Vauxhall, London. You can book your place now for only £275 + VAT by emailing firstname.lastname@example.org - or click here to book direct on eventbrite
The other service transformation masterclasses are: