Learn how to make the most of your libraries – transform them from a drain on your resources to an important source of savings across your authority

20 February 2014

Leeds - 10 March

London - 12 March

Book at http://goo.gl/HXkJ8C

Like all council services, Libraries can’t stand alone and unchanged in the current climate of redesign, transition and savings. These session will discuss how you can reinvent your library, maximising its ability to deliver and support critical change.

We will look at:

  • Ways to reduce costs by making the most of this universally loved service, simultaneously making savings for other council services and delivering improved services for all
  • Tried and tested options for alternative delivery models (e.g. York, Suffolk, a number of London authorities), including staff mutual, CIC, trust, and social enterprise
  • How to embrace channel shift to deliver a service that your community deserves – one that is fit for the future and adapted to generations to come
  • How you can avoid the slash and burn approach

If you want to see how to maximise your service to deliver the council’s priorities, are evaluating your options, or just want to know more, then join us at one of these informal events. Discuss the issues with us and your peers, and learn what could work for you and your community.

 Your questions answered:

 Why should we explore different ways to deliver services?

 What are our options for alternative service delivery models?

 What are our real legal and statutory obligations and implications?

 What are the implications and benefits for other council services?

 Which authorities are already working on this; what have they learnt? 

Leading discussion at these events will be:

Sarah Wilkie is RedQuadrant’s lead consultant for work in the libraries and broader cultural sectors. With past experience leading public library strategy at a national level, Sarah has spent the last six years supporting local authorityservices through change. Projects include the development of a fifteen yearlibrary strategy in Central Bedfordshire, the development of a library strategy integrated with a new model for customer service delivery in Plymouth, and conducting public consultation to shape Slough’s new library and cultural centre.

Wendy Crosson-Smith is a senior consultant with over 25 years’ experience.With a strong commercial marketing background, she offers new ways of looking at public sector services to ensure that they are more customer-focused and harness revenue opportunities. Wendy is an expert in developing and implementing new business plans, creating appropriate structures, and managing people through change. Projects include outsourcing services, options appraisals around alternative governance, implementation of community hubs, and identifying & realising savings.

Andrew Green has a background in local government across shire, metropolitan and London boroughs. He has experience leading service transformation, people development and community and stakeholder engagement in both service growth and reduction scenarios. Having managed libraries, archives, heritage, learning programmes, integrated services and arts facilities, Andrew has been involved in the contracting out of services, progressively as client, bidder and contract manager.

Olivia Spencer has expertise in designing and delivering national training programmes and service transformation. Having recently worked as interimhead of service in Lambeth during its transition to a cooperative library model, Olivia brings many years’ experience working with the public, statutory, voluntary and community sectors. Her key expertise is in taking a lead to develop culture, leisure and library services, and in corporate partnership development.

Dennis Vergne is managing partner of RedQuadrantand a transformation expert who specialises in organisational change management. He has extensive experience of redesigning services and, where appropriate, developing alternative service delivery models including joint ventures and social enterprises. Clients range from public to private sector organisations and include London Borough of Hammersmith & Fulham, London Borough of Hillingdon, Novartis, and General Electric.