Whole systems change: customer-led service design and avoiding slash and burn, Thursday 12 March 2015 - Friday 13 March 2015, London

12 March 2015

In this continued period of budget cuts and national agenda for change, managers in local government increasingly need not only to understand but to deliver sustainable, transformational change.

This two day course provides a solid grounding in the theory and application of service transformation methodologies. Our key framework – seven ways to save and improve – forms the basis of this course, as participants:

  • Learn to frame the problems inherent in their organisation
  • Gain deeper awareness of how others see change
  • Learn new tactics and methods, and when is best to use them
  • Become part of a simulated environment to put theory into practice
  • Identify potential difficulties with implementation, and classic traps to avoid
  • Share lessons learnt in building a holistic understanding of change

We’ll explain the core principles of customer-led transformation and how to apply service design to improve services and reduce cost.

The course will leave you with a practical toolkit for avoiding slash and burn; you’ll learn and practice some core techniques for understanding customers, demand, processes, people, and the challenges of change. Plus, you can now take this course in conjunction with RedQuadrant’s other service transformation masterclasses (see below). The sessions are self contained, so you can attend one, two or all of them, but there are discounts for those booking the complete programme, as follows:

Offer one: the complete five day Service Transformation Programme for public sector managers PLUS our one-day LAST-PSTP practice of systems leadership course for a special offer price of £1,580 + VAT - email training@redquadrant.com or click here to book direct on eventbrite

Offer two: the complete five day Service Transformation Programme for public sector managers for the special offer price of £1,330 + VAT - email training@redquadrant.com or click here to book direct on eventbrite

Alternatively, this two day stand-alone course runs Thursday 12 March 2015 - Friday 13 March 2015 in our offices in Vauxhall, London. You can book your place now for only £500 + VAT by emailing training@redquadrant.com or click here to book direct on eventbrite

The other service transformation masterclasses are:

  • Accredited agile master in public services. We’re excited to be delivering this training in conjunction with the Lean, Agile, and Systems Thinking Public Service Transformation Academy. This accredited, two day course teaches you how to embrace complexity and deliver iterative, sustainable change, Thursday, 19 March - Friday, 20 March, £745 + VAT. Click here for more details
  • Defensive behaviours: critical conversations, one day masterclass, Friday 27 March, only £275 Click here for more details