A simple guide to demand analysis in the delivery of victim support services

01 September 2015

Managing victim support services can be full of challenges. Matching capacity with demand is a key approach to removing some of the visible and hidden backlogs along a victim support service pathway.

The number of victims seeking support following a crime varies with a variety of factors including seasonality, school holidays, geography and others. Consequently, service providers experience a continual mismatch between the demand for services and the capacity available to deal with it. Managing this can be challenging and difficult.

Accurate analysis of victim support processes and a clear understanding of demand and capacity are essential to achieve effective and sustainable service transformation.

Our consultant Simon Pegg explains our approach using process mapping to really understand demand and the capacity to deal with it.

Download his blog article here