Are you benchmarking your customer contact yet? NO? Oh dear...

15 May 2015

We are – have always been – committed to offering our customers a very different kind of support to enable customer-led transformation and channel shift.

RedQuadrant and CIPFA formed the Customer Contact Benchmarking Club with the specific goal to broaden the audience for, and the knowledge of the benefits to be gained from,  a seam of invaluable customer knowledge to be gained from benchmarking in that sector.

Last year over 50 authorities took part in the inaugural Customer Contact benchmarking exercise. CIPFA and RedQuadrant are delighted to announce the launch of the club for 2015.

Download the full story: Benchmark your customer contact: managing demand and achieving digital self-service

Or click here to find out more about the club and its key features, or you can contact our consultant Sarah Fogden:
07747 613774