Customer Benchmarking Club first anniversary

11 March 2015

The RedQuadrant and CIPFA Customer Benchmarking Club takes measured steps to its first anniversary!

We are – have always been – committed to offering our customers a very different kind of support to enable customer-led transformation and channel shift. Support that helps clients to gain the expertise and tools they need to deliver by themselves sustainable change that delivers real benefits.  A year on from launch, our ground-breaking partnership with CIPFA creating the customer contact benchmarking club has delivered this thinking in spades.

The club provides a strategic customer contact survey and the contact benchmarking tool.

It offers a unique opportunity to: understand your customer contact and its cost; learn from current and future strategic models of customer contact; compare your performance with that of your peers and best practice; and identify service delivery improvements, reduce costs, and transform services.

For more information and how to join, click here

Alternatively, contact Sarah Fogden here at RedQuadrant: