Service area leads

Alan Burns

Alan is an expert with over 30 years' local government and housing experience. Before RedQuadrant, Alan was an associate director with Capita Property and Infrastructure - Housing and Consultancy (formerly branded Sector) and the lead for housing transformation and efficiency projects. Alan joined Capita in 2007 from PricewaterhouseCoopers (PwC) where he worked in their government and public sector practice for four years. Before joining PwC, Alan worked in local government, predominantly in housing but also in IT where he led on e-Government and IT enabled service improvement projects. Alan’s work is focused on key areas such as organisation and service re-design, procurement, efficiency, customer service transformation, value for money, and programme and project management.  Alan has provided strategic advice to a wide and diverse range range of public sector clients including Bolton at Home, Nottingham City Homes, Leicester City Council, Newcastle City Council, Royal Borough of Kensington and Chelsea, States of Guernsey, Department for Education, London Councils/Capital Ambition and Belfast City Council.

Deborah Jones

Deborah Jones has been working as a change management consultant and trainer for over eight years. She has recently worked with local authorities on shared and merged services programmes. She is a trained coach and completed an MSc in Consulting & Coaching for Change with HEC Paris and the University of Oxford, and is a member of The Change Leaders,, a global network of change professionals and community of practice. She is also a member of the Neuro-Leadership Institute,, focussed on using insight into how emotions and stress impact the creative and decision-making centres of the brain. Deborah specialises in designing and implementing strategic programmes to improve leadership, employee engagement, business transformation and change. Deborah has also led change from an in-house position, with ten years launching new products and businesses in financial services. She specialises in developing strategic change programmes designed to support transformation and innovation.

Frank Curran

Frank was born in Glasgow and graduated from University of Edinburgh in 1986. Taking the advice of Dr Johnson a little too literally, he took the high road to England at the earliest opportunity and spent twelve years working with homelessness and mental health charities. Two years backpacking and working as a dive-master in Asia and the Pacific developed his appreciation of sharks and long, uncomfortable bus journeys. Reluctantly returning to London, he commissioned supported housing for a local authority before setting up as a consultant in 2002. Since then, he has worked across most parts of local government – and thus knows a bit about most things in the fields of housing, homelessness, housing support, adult social care, public health and community safety. This eclectic experience explains why Frank leads for RedQuadrant on adult social care, public health, and criminal justice. He retains a keen interest in travel and overseas opportunities for RedQuadrant (particularly in China), although this has been curtailed somewhat in the best possible way by the recent birth of his first son.

Gerald Power

Gerald started his career with the Ministry of Defence on its science and technology fast track management training programme. Later he went on to specialise in change and benefits realisation with a particular emphasis on the role of technology, skills and behaviour change in effective delivery of outcomes.  During his career he has worked across all of the major Central Government departments including DWP, DH, HMRC, DfT, Directgov and CLG. In addition Gerald has worked extensively with Local Government, the third sector and industry in situations ranging from simple procurement to complex collaborative alliances. His most prominent role within Government before leaving to become a consultant was with the Cabinet Office where he provided advice to Ministers and Departments on the economic case for digital services and on delivering cashable savings. This was a logical precursor to his current work which focusses on holistic change that exploits customer insight, digital technology and service design to deliver benefits to service users and efficiencies for service providers. Gerald also has a keen interest in the human side of change and performance and can often be found engaging in activities ranging from long distance swimming to mountaineering.  

Jackie Noble

Karen Tyerman

With substantial experience of operating in top-level leadership within children’s, community and cultural services, Karen has considerable knowledge and practical expertise to draw from. A recent 'graduate' of the Cabinet Office’s Commissioning Academy, she has spoken at a number of conferences and contributed to studies and thinktanks on different aspects of commissioning. With experience ranging from childcare outsourcing and developing a joint children’s directorate, to commissioning passenger transport and transforming library services, Karen has led a number of high profile innovative projects in the fields of alternative delivery and funding models. Karen is also an experienced non-executive director and charity trustee. When not busy with work, she enjoys reading, theatre, art galleries, exploring new places and Nordic Noir.

Keith Mitchell


Sue McKenzie

Sue has considerable and varied experience in many aspects of the cultural sector: archives, museums, libraries, arts development, festivals and community engagement. She is also experienced in archival research, change and project management, development of strategies and policies,
community engagement, developing alternative governance models, developing volunteer programmes, fundraising support and advice, writing grant applications, business plans and income generation,management of refurbishment and relocation programmes, support with accreditation programmes, devising and delivering training programmes, facilitating workshops, organising conferences, appraisal and development of collections, support with service changes and development