Service area leads

Alan Burns

Alan is an expert with over 30 years' local government and housing experience. Before RedQuadrant, Alan was an associate director with Capita Property and Infrastructure - Housing and Consultancy (formerly branded Sector) and the lead for housing transformation and efficiency projects. Alan joined Capita in 2007 from PricewaterhouseCoopers (PwC) where he worked in their government and public sector practice for four years. Before joining PwC, Alan worked in local government, predominantly in housing but also in IT where he led on e-Government and IT enabled service improvement projects. Alan’s work is focused on key areas such as organisation and service re-design, procurement, efficiency, customer service transformation, value for money, and programme and project management.  Alan has provided strategic advice to a wide and diverse range range of public sector clients including Bolton at Home, Nottingham City Homes, Leicester City Council, Newcastle City Council, Royal Borough of Kensington and Chelsea, States of Guernsey, Department for Education, London Councils/Capital Ambition and Belfast City Council.


Deborah Jones

Deborah Jones has been working as a change management consultant and trainer for over eight years. She has recently worked with local authorities on shared and merged services programmes. She is a trained coach and completed an MSc in Consulting & Coaching for Change with HEC Paris and the University of Oxford, and is a member of The Change Leaders,, a global network of change professionals and community of practice. She is also a member of the Neuro-Leadership Institute,, focussed on using insight into how emotions and stress impact the creative and decision-making centres of the brain. Deborah specialises in designing and implementing strategic programmes to improve leadership, employee engagement, business transformation and change. Deborah has also led change from an in-house position, with ten years launching new products and businesses in financial services. She specialises in developing strategic change programmes designed to support transformation and innovation.

Frank Curran

Frank was born in Glasgow and graduated from University of Edinburgh in 1986. Taking the advice of Dr Johnson a little too literally, he took the high road to England at the earliest opportunity and spent twelve years working with homelessness and mental health charities. Two years backpacking and working as a dive-master in Asia and the Pacific developed his appreciation of sharks and long, uncomfortable bus journeys. Reluctantly returning to London, he commissioned supported housing for a local authority before setting up as a consultant in 2002. Since then, he has worked across most parts of local government – and thus knows a bit about most things in the fields of housing, homelessness, housing support, adult social care, public health and community safety. This eclectic experience explains why Frank leads for RedQuadrant on adult social care, public health, and criminal justice. He retains a keen interest in travel and overseas opportunities for RedQuadrant (particularly in China), although this has been curtailed somewhat in the best possible way by the recent birth of his first son.

Gerald Power

Gerald started his career with the Ministry of Defence on its science and technology fast track management training programme. Later he went on to specialise in change and benefits realisation with a particular emphasis on the role of technology, skills and behaviour change in effective delivery of outcomes.  During his career he has worked across all of the major Central Government departments including DWP, DH, HMRC, DfT, Directgov and CLG. In addition Gerald has worked extensively with Local Government, the third sector and industry in situations ranging from simple procurement to complex collaborative alliances. His most prominent role within Government before leaving to become a consultant was with the Cabinet Office where he provided advice to Ministers and Departments on the economic case for digital services and on delivering cashable savings. This was a logical precursor to his current work which focusses on holistic change that exploits customer insight, digital technology and service design to deliver benefits to service users and efficiencies for service providers. Gerald also has a keen interest in the human side of change and performance and can often be found engaging in activities ranging from long distance swimming to mountaineering.  


John Lakin

John began his career as an education officer with the inner London education authority. He joined PricewaterhouseCoopers as a management consultant and progressed to partner level. There he led the education consulting and public policy, research, and economics practices for many years, working at all levels of government in the UK and internationally. He now has a portfolio career, and mixes consulting with non-executive directorships with the Children and Family Court Advisory Support Service, and Universities UK. John specialises in providing advice to clients experiencing change, and has expertise in strategy development, organisational design, efficiency measures, commissioning, and project and programme evaluation. He has a lifetime commitment to public services as an enabler of positive change and social justice. John has a degree in economics and postgraduate qualifications in management from London University and Henley Management College. He is also a certified member of the Institute of Consulting. In his spare time he is keen cyclist and an active member of the charity Biking for Children in Care.

Karen Tyerman

With substantial experience of operating in top-level leadership within children’s, community and cultural services, Karen has considerable knowledge and practical expertise to draw from. A recent 'graduate' of the Cabinet Office’s Commissioning Academy, she has spoken at a number of conferences and contributed to studies and thinktanks on different aspects of commissioning. With experience ranging from childcare outsourcing and developing a joint children’s directorate, to commissioning passenger transport and transforming library services, Karen has led a number of high profile innovative projects in the fields of alternative delivery and funding models. Karen is also an experienced non-executive director and charity trustee. When not busy with work, she enjoys reading, theatre, art galleries, exploring new places and Nordic Noir.

Keith Mitchell


Neil Reeder

Neil specialises in analysing strategy for productivity and innovation in public services. Educated in maths and economics at the London School of Economics, his experience spans more than twenty years in consulting, civil service policy-making, business planning, academia, and charity trusteeship. Highlights to his career include leading the analysis team to the Gershon Review of efficiency in public services at HM Treasury; co-authorship of one of the path-breaking reports on Social Impact Bonds at the Young Foundation; and leading his policy team on local government efficiency to an Excellence in Delivery award at the Office of the Deputy Prime Minister.


Pawel Stawiarski

Pawel joined us after extensive experience in Data, Operations and Procurement Administration, using systems like: SAP, Oracle and Easy. Pawel now is responsible for managing our database and providing support to our Director of Operations. He likes to be organised, pragmatic and efficient in his role. Pawel enjoys finding smarter ways of doing things and dislikes waste. In spare time, he loves to calm his mind and body through meditation and is very keen on personal development methods.


Phillip Hellyer

Phillip Hellyer's expertise is in optimising the value of investments in change and improving organisational effectiveness. He specialises in pragmatic enterprise architecture approaches that improve systemic structure and reduce unintended consequences.
With a background in accountancy and computing science, Phillip works on both 'sides'​ of the strategy fence, enabling people in business to make better decisions about IT, and people in IT to more effectively support business.
As an enterprise architect, Phillip sits between IT and the rest of the business, like a strategic interpreter. As a mentor, he helps entrepreneurs think more clearly about their priorities and aspirations. As a speaker, he delights audiences by finding new perspectives on familiar topics. As a business coach, Phillip accelerates the careers of smart people with deep technical skills. And as a flying trapeze 'board monkey'​, he spends his summers encouraging people to jump. If you squint, it's all the same thing.
As a dual British and Canadian citizen, Phillip is available for engagements throughout North America and Europe.

Sarah Johnston

Sarah started her career as a graduate trainee, working in housing in the West of Scotland, where she soon developed a passion for continuous improvement, lively public meetings and real community engagement. Over the years Sarah has worked everywhere from the Isle of Arran and the Isles of Scilly to Australia sharing and developing the tools and techniques she has picked up along the way to help individuals, teams and organisations (large and small) create and embed a culture of continuous improvement. Never a slave to any particular fad Sarah explores and blends different approaches to find the right one for any given situation and never forgets the people element. With central government, local government, private and voluntary sector experience in housing, HR and organisational development Sarah brings a fresh approach to her work whether it is designing and delivering bespoke leadership programmes, volunteering to run a local charity through The World of Difference programme or identifying and delivering unprecedented savings whilst improving customer experience for a local authority. Sarah is always up for a challenge!

Sue McKenzie

Sue has considerable and varied experience in many aspects of the cultural sector: archives, museums, libraries, arts development, festivals and community engagement. She is also experienced in archival research, change and project management, development of strategies and policies,
community engagement, developing alternative governance models, developing volunteer programmes, fundraising support and advice, writing grant applications, business plans and income generation,management of refurbishment and relocation programmes, support with accreditation programmes, devising and delivering training programmes, facilitating workshops, organising conferences, appraisal and development of collections, support with service changes and development

Terry Rich

Terry's career in social care spans more than 40 years during which time he was Director of Social Services and Director of Adult Social Care in three authorities. He is a qualified social worker and has an MSc in Applied Social Studies from Surrey University.

Terry’s experience has been in assisting authorities in turning around performance, including one of the first identified as zero star. He has experience of developing partnership arrangements with the NHS and in dealing with the consequences when partnerships break down. He has undertaken a number of projects involving assisting authorities with service transformation and in identifying areas where efficiencies and savings can be made.

Terry also worked with the Local Government Association as an Improvement Advisor, regularly delivers sessions on partnership working to the NHS Leadership Academy and chairs both Adult and Children Safeguarding Boards. He has also designed and delivered training and authored a number of briefings for the Institute of Health Visiting.

Wendy Crosson-Smith

Wendy is a senior consultant with over 25 years’ experience. Her strong commercial marketing background means that she offers new ways of looking at public sector services to ensure that they are more customer-focused and harness revenue opportunities. With ten years’ experience in local government she understands the issues facing senior managers. She has managed libraries and adult community learning and has extensive experience developing, implementing and evaluating strategies for these services. Wendy has a passion for making a difference and a track record of introducing innovation and turning businesses and services around.