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Adult care and wellbeing
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Change and transformation
Children's services
Civic and organisational
Corporate, policy, and finance
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New models of service delivery
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Private sector and charities
Adult care and wellbeing
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Commissioning, market management and market development
Demand management
Fee setting and negotiations with providers
Integrated care
Pathways into services: advice, referral and assessments
Personalisation – systems, processes and outcomes
Public health integration and innovation
Quality assessment frameworks
Service user, carer and stakeholder consultations
Capacity building
Leadership development
Learning and development
Organisation development
Training, coaching, and mentoring
Change and transformation
Business cases and benefits realisation
Change management and stakeholder engagement
Critical friend review of business plans
Efficiency and effectiveness programmes
Mobile and flexible working (smartworking)
Programme and project management
Resource optimisation
Service reviews
Strategic partnerships
Learning and development
Children's services
Children’s centres, early years and childcare
Children’s social care – transformation
Early intervention and prevention including youth services
Fostering and adoption
Children’s social care – challenge
Services for disabled children
Civic and organisational
Electoral services
Facilities management
Legal services
Member and council enquiries
Property management
Recruitment
Registrars
Corporate, policy and finance
Commercial, contract and performance review and in-sourcing
Commissioning approaches
Communication and reputation management
Community engagement
Complaints handling
Corporate services
Diversity and equality
Finance function effectiveness
Financial model analysis
Horizon scanning and innovation
Market research
Policy and strategy
Research and consultation
Rich pictures
Social media strategy
Soft market testing
Strategy and scenario planning
Criminal justice
Development of integrated offender management
Efficiencies and system redesign in probation
Preparation for ‘transforming rehabilitation’
Customer focus
Channel shift
Customer contact health check
Customer focused technology strategy
Customer insight
Customer safaris
Customer-led transformation
Demand analysis and management
Education
Adult education
Free school meals
Higher education
Mutualisation/alternative forms of delivery
School admissions
School support services
School improvement and academy conversions
Special education needs and disabilities
Housing
Housing Services reviews
IT Solutions and Procurement
Stakeholder engagement through Thinkchange cloud service
Housing finance
Housing management
Housing needs, homelessness / finding a home
Housing repairs and maintenance
Prevention and private sector housing
Tenant participation and panels
Transfer and de-commissioning
Libraries, culture and arts
Community hubs, co-location and integration
Consulting interims in cultural services
Customer insight and consultation on cultural services
Library back office service improvement
Library safaris
Managing transition between delivery models
Options analysis
New models of service delivery
Demand management and behaviour change (1)
Mutualisation, outsourcing and alternative delivery models
Payment by results / social impact bonds / routes to social investment
Positive deviance
Preventative services – how to commission and measure success
Public value analysis
Service design
Shared and merged services
Social marketing
Systems thinking
Trading services
Parking and regulatory services
Environmental health, including catering
Licensing
Parking enforcement and penalty charge processing
Parking permits
Trading standards / consumer direct
Planning and public realm
Advice and validation
Building control
Community infrastructure levies
Planning application consultation and approval
Planning policy
Transport, policy, and information
Anti-social behaviour (abandoned vehicles, fly-tipping, graffiti, noise)
Highways (including street lighting)
Parks (including trees)
Street cleaning
Waste and recycling
Welfare, tax, revenues and benefits
Cashiers and cheque / cash handling
Council tax and business rates
Moving to universal credit / housing benefits
Welfare reform
Private sector and charities
Private sector
Charities