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our services
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- Care management pathways
- Commissioning, market management and market development
- Demand management
- Fee setting and negotiations with providers
- Integrated care
- Pathways into services: advice, referral and assessments
- Personalisation – systems, processes and outcomes
- Public health integration and innovation
- Quality assessment frameworks
- Service user, carer and stakeholder consultations
- Leadership development
- Learning and development
- Organisation development
- Training, coaching, and mentoring
- Business cases and benefits realisation
- Change management and stakeholder engagement
- Critical friend review of business plans
- Efficiency and effectiveness programmes
- Mobile and flexible working (smartworking)
- Programme and project management
- Resource optimisation
- Service reviews
- Strategic partnerships
- Learning and development
- Electoral services
- Facilities management
- Legal services
- Member and council enquiries
- Property management
- Recruitment
- Registrars
- Commercial, contract and performance review and in-sourcing
- Commissioning approaches
- Communication and reputation management
- Community engagement
- Complaints handling
- Corporate services
- Diversity and equality
- Finance function effectiveness
- Financial model analysis
- Horizon scanning and innovation
- Market research
- Policy and strategy
- Research and consultation
- Rich pictures
- Social media strategy
- Soft market testing
- Strategy and scenario planning
- Development of integrated offender management
- Efficiencies and system redesign in probation
- Preparation for ‘transforming rehabilitation’
- Adult education
- Free school meals
- Higher education
- Mutualisation/alternative forms of delivery
- School admissions
- School support services
- School improvement and academy conversions
- Special education needs and disabilities
- Housing Services reviews
- IT Solutions and Procurement
- Stakeholder engagement through Thinkchange cloud service
- Housing finance
- Housing management
- Housing needs, homelessness / finding a home
- Housing repairs and maintenance
- Prevention and private sector housing
- Tenant participation and panels
- Transfer and de-commissioning
- Demand management and behaviour change (1)
- Mutualisation, outsourcing and alternative delivery models
- Payment by results / social impact bonds / routes to social investment
- Positive deviance
- Preventative services – how to commission and measure success
- Public value analysis
- Service design
- Shared and merged services
- Social marketing
- Systems thinking
- Trading services
- Environmental health, including catering
- Licensing
- Parking enforcement and penalty charge processing
- Parking permits
- Trading standards / consumer direct
- Advice and validation
- Building control
- Community infrastructure levies
- Planning application consultation and approval
- Planning policy
- Transport, policy, and information
- Anti-social behaviour (abandoned vehicles, fly-tipping, graffiti, noise)
- Highways (including street lighting)
- Parks (including trees)
- Street cleaning
- Waste and recycling
- Cashiers and cheque / cash handling
- Council tax and business rates
- Moving to universal credit / housing benefits
- Welfare reform
- Private sector
- Charities
