Call Sarah Johnston on 07701 049836 or email

RedQuadrant, in partnership with the Chartered Institute of Public Finance and accountancy (CIPFA) proudly launched in 2014 the Customer Contact Benchmarking Club. It has been developed by Sarah Fogden, our customer strategy lead, and Gerald Power, one of our most experienced customer consultants.  
If you want to truly understand customer contact in your organisation, identify service delivery improvements and areas for cost reduction, this is the club for you. It brings together CIPFA's recognition as the local government benchmarking market leader, and RedQuadrant's unrivalled customer focus and transformation expertise.

Sarah Johnston

Sarah Fogden heads up RedQuadrant’s customer strategy offer. She specialises in customer insight and channel shift, addressing the challenges of frontline delivery and the potential for customer-focused service redesign. Her work as a consultant enables her to do what she likes doing best: solving a diverse range of practical service issues with public sector clients. Her three years with RedQuadrant so far have seen her tackling local government projects spanning library and registration services, large scale customer contact strategies and accommodation reviews.

What does the club offer you?

A unique opportunity to:  

  • understand your customer contact and its cost
  • learn from current and future strategic models of customer contact
  • compare your performance with that of your peers and best practice
  • identify service delivery improvements, reduce costs, and transform services.

Who is the club for?

Anyone in a local authority with responsibility for customer contact, including: contact managers, customer services managers, IT managers, people responsible for business transformation, chief executives, chief information officers and chief financial officers.

For more information on membership rates and how to join, just go to: