Library back office service improvement

Our consultants have particular expertise in library back-office functions. They know, for instance, how bibliographic services function – and how they could function more effectively. We can carry out a Lean review to look at efficiency in the back-office, or assist you in exploring how sharing services might help save costs. We even understand staff attachment to those little coloured dots, and have ideas about how to minimise them!

Sue McKenzie  07868 713786

Sue McKenzie has considerable and varied experience in many aspects of the cultural sector: archives, museums, libraries, arts development, festivals and community engagement. She is also experienced in archival research, change and project management, development of strategies and policies, community engagement, developing alternative governance models, developing volunteer programmes, fundraising support and advice, writing grant applications, business plans and income generation,management of refurbishment and relocation programmes, support with accreditation programmes, devising and delivering training programmes, facilitating workshops, organising conferences, appraisal and development of collections, support with service changes and development.

Ealing Libraries lean review
We led a short lean review for Ealing Libraries' bibliographic services. The objective was to enable the service to meet a budget target, but also help staff to gain a better understanding of how improvements can be made. We carried out a detailed analysis of all the tasks undertaken by the team including the music scores service, acquisition of new stock, movement of stock between branches, inter-library loans etc.

Recommendations were made to radically rethink the music service, change the courier service, integrate library management and finance systems and to follow up on staff suggestions to improve the effectiveness of specific tasks and communications. It is anticipated that the first two actions in particular will generate significant savings for the service and free up staff capacity to drive further improvements.

Museums, Libraries and Archives Council London
'The London Cultural Improvement Programme contracted RedQuadrant to undertake research and options appraisals as part of a large-scale library change programme. We are indebted to them for steering a highly intelligent course through a complex project.'