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Are you interested in improving the experience customers have when visiting your libraries? Naturally you are – we all know that retaining existing customers is the first goal of effective marketing. Our innovative 'Library Safaris' and other customer experience offers can help you approach this in a systematic manner. Whether on a one day training course that will introduce you to the tools we use, or on a full study of a particular building which we undertake in partnership with staff who 'learn on the job', we can help you analyse how your customers really see and interact with the spaces you provide. We’ll also take staff out 'on safari' to local retail stores to learn the tricks of the trade! Sue McKenzie 07868 713786 |