We support trading standards, environmental health (food health and safety and environmental protection), and licensing teams to be more effective and efficient. We implement risk-based approaches; more focussed effort and more effective work through changed work practices and data requirements. And we help to cut internal red tape so there is less paperwork and rework.

For parking services, our projects focus on the process and people change as well as technology impacts on parking enforcement and permit processing operations (including call centre operations, blue badge, and debt recovery).

Efficiencies can be achieved by sharing or merging services from different councils. For example, we developed a detailed business case and implementation plan for sharing the parking back office between Kensington and Chelsea and Hammersmith & Fulham.

For building control, see the section on planning and public realm.