site map
  • Our story
  • Our people
  • Our clients
  • Our services
    • Adult care and wellbeing
      • Care management pathways
      • Commissioning, market management and market development
      • Demand management
      • Fee setting and negotiations with providers
      • Integrated care
      • Pathways into services: advice, referral and assessments
      • Personalisation – systems, processes and outcomes
      • Public health integration and innovation
      • Quality assessment frameworks
      • Service user, carer and stakeholder consultations
    • Capacity building
      • Leadership development
      • Learning and development
      • Organisation development
      • Training, coaching, and mentoring
    • Change and transformation
      • Business cases and benefits realisation
      • Change management and stakeholder engagement
      • Critical friend review of business plans
      • Efficiency and effectiveness programmes
      • Lean rapid improvement events
      • Mobile and flexible working (smartworking)
      • Programme and project management
      • Rapid improvement events
      • Resource optimisation
      • Service reviews
      • Strategic partnerships
      • Learning and development
    • Children's services
      • Children’s centres, early years and childcare
      • Children’s social care – transformation
      • Early intervention and prevention including youth services
      • Fostering and adoption
      • Children’s social care – challenge
      • Services for disabled children
    • Civic and organisational
      • Electoral services
      • Facilities management
      • Legal services
      • Member and council enquiries
      • Property management
      • Recruitment
      • Registrars
    • Corporate, policy and finance
      • Commercial, contract and performance review and in-sourcing
      • Commissioning approaches
      • Communication and reputation management
      • Community engagement
      • Complaints handling
      • Corporate services
      • Diversity and equality
      • Finance function effectiveness
      • Financial model analysis
      • Horizon scanning and innovation
      • Market research
      • Policy and strategy
      • Research and consultation
      • Rich pictures
      • Social media strategy
      • Soft market testing
      • Strategy and scenario planning
    • Criminal justice
      • Development of integrated offender management
      • Efficiencies and system redesign in probation
      • Preparation for ‘transforming rehabilitation’
    • Customer focus
      • Channel shift
      • Customer contact health check
      • Customer focused technology strategy
      • Customer insight
      • Customer safaris
      • Customer-led transformation
      • Demand analysis and management
      • RedQuadrant/CIPFA Customer Contact Benchmarking Club
    • Education
      • Adult education
      • Free school meals
      • Higher education
      • Mutualisation/alternative forms of delivery
      • School admissions
      • School support services
      • School improvement and academy conversions
      • Special education needs and disabilities
    • Housing
      • Housing Services reviews
      • IT Solutions and Procurement
      • Stakeholder engagement through Thinkchange cloud service
      • Housing finance
      • Housing management
      • Housing needs, homelessness / finding a home
      • Housing repairs and maintenance
      • Prevention and private sector housing
      • Tenant participation and panels
      • Transfer and de-commissioning
    • Libraries, culture and arts
      • Community hubs, co-location and integration
      • Consulting interims in cultural services
      • Customer insight and consultation on cultural services
      • Library back office service improvement
      • Library safaris
      • Managing transition between delivery models
      • Options analysis
    • New models of service delivery
      • Demand management and behaviour change (1)
      • Mutualisation, outsourcing and alternative delivery models
      • Payment by results / social impact bonds / routes to social investment
      • Positive deviance
      • Preventative services – how to commission and measure success
      • Public value analysis
      • Service design
      • Shared and merged services
      • Social marketing
      • Systems thinking
      • Trading services
    • Parking and regulatory services
      • Environmental health, including catering
      • Licensing
      • Parking enforcement and penalty charge processing
      • Parking permits
      • Trading standards / consumer direct
    • Planning and public realm
      • Advice and validation
      • Building control
      • Community infrastructure levies
      • Planning application consultation and approval
      • Planning policy
      • Transport, policy, and information
      • Anti-social behaviour (abandoned vehicles, fly-tipping, graffiti, noise)
      • Highways (including street lighting)
      • Parks (including trees)
      • Street cleaning
      • Waste and recycling
    • Welfare, tax, revenues and benefits
      • Cashiers and cheque / cash handling
      • Council tax and business rates
      • Moving to universal credit / housing benefits
      • Welfare reform
    • Private sector and charities
      • Private sector
      • Charities
  • News and events
  • Contact us
  • Join us
  • Consultant interims
  • Learning and development
    • Coaching
      • Our coaching offer
      • Profile of our coaches
    • Action learning and expert mentoring
      • Action learning
      • Expert mentoring
    • Service transformation
      • Service transformation programme – six days of great training
      • Customer-led service design and whole systems change
      • Accredited agile master in public services (PSTA-LAST)
      • Leading in a volatile world: four dimensions of complexity
      • Defensive behaviours: coaching and consulting for change
      • The Service Transformation Programme in action
    • Training, leadership and development
      • Action learning sets – mutual support through transformation
      • Adaptive leadership for complex problems with Rick Torseth of Human Securities Consulting, USA
      • Advocacy and influencing skills
      • Benefits realisation
      • Beyond demand management – seven ways to save and improve
      • Breaking the shell and change navigation
      • Business analysis training
      • Business case development
      • Commissioner! – the simulation with Aidan Ward or Patrick Hoverstadt of Fractal Consulting
      • Essential transformation skills – three day consulting training
      • Great Insiders courses for internal consultants
      • Lean A3 thinking
      • Mutualisation and spinning out your organisation
      • Performance management around commissioning for outcomes
      • Personal time and effectiveness management
      • Productive conversations – ‘teaching smart people how to learn’
      • Rapid improvement events
      • Resource optimisation
      • Results based payments – how to make them work