Commissioning, social care, and public value
Make better commissioning decisions, understand demand, and organise support around people’s lives.
Explore the workEquip yourself to effectively
lead service transformation
Make better commissioning decisions, understand demand, and organise support around people’s lives.
Explore the workClarify purpose, responsibilities, and choices, and improve how people work through difficult decisions.
Explore the workUnderstand the work, decide what to change, and build the capacity to deliver it.
Explore the workUnderstand demand, follow the whole service experience, and change the work that creates avoidable difficulty.
Make progress on a shared problem when authority, resources, and responsibilities sit in different places.
Use the knowledge of your teams to understand effort and release capacity for work that matters.

The purpose of public service is to enable better citizen and community outcomes. Equality, diversity, and inclusion must be at the heart of transformation. And we must safeguard our environment.
Our carbon reduction plan.
With hundreds of projects across all key public services, we put partnering into practice. We’re focused on working with you as one team, and we specialise in being honest, grown-up, and getting the real work done.

of our clients return to us for more. We stick around until the job is done, and deliver the value-adding outcomes as well as the initial requirement. And we build your skills and capacity, so we do ourselves out of a job.

We select the best points of intervention and tailor our approach every time. We live the world of digital, and we take agile, adaptive work in complexity seriously. We help you lead systems and generate powerful learning as well as direct results.
We lead and support the Public Service Transformation Academy, a not-for-profit social enterprise partnership. Its mission is to drive better outcomes for people and communities by developing the capability of local, civil, social and health services to collaborate, innovate and lead.


From business case to Day One and beyond, we help councils turn reorganisation into stronger organisations and better outcomes for communities.
Explore the LGR & Devolution HubBuild the capability to make change work in your own organisation.
Leadership, systems thinking, commissioning, transformation, coaching, mentoring, and practical learning through live work.
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Benjamin Taylor in The MJ
Turn civil service secondments into a reciprocal public service talent exchange, with learning and capability moving in both directions.
Read itLeading Transformation
A structured route through systems thinking, public-service transformation and applied change, connecting leadership, citizens, services, management, and learning.
Read itThe Necessary Tangle
Explore methods through worked cases and interactive exercises. This alpha collection is open for use, testing and correction.
Read it