Evidence from practice
Six accounts of public service work, with sources and reported outcomes.
The evidence includes our accounts of the work, client testimony, and an independent programme evaluation. Each record identifies its source, the changes reported, and the evidence still needed.
Published practitioner account with named client testimony
Birmingham: sustaining a group of co-producers
Birmingham commissioned a co-produced review of day opportunities following the pandemic.
These are practitioner and client accounts, rather than an independent impact evaluation. The published evidence does not isolate effects on all day-opportunity users.
Published practitioner account with client testimony
Gateshead: reviewing commissioning across directorates
Adult and children’s social care commissioned a review of commissioning practice.
The source records acceptance of the recommendations and a return commission. It does not provide later resident-outcome data or evidence of sustained financial benefits.
RedQuadrant practitioner account
Hillingdon: Resource Optimisation within wider transformation
The organisation needed a consistent way to examine work and choices across services.
The public account does not establish that Resource Optimisation alone caused all reported programme results. A method’s contribution needs to be distinguished from the wider programme.
RedQuadrant account; delivered savings not verified in this record
Bristol: applied learning and transformation
Bristol used applied learning, leadership development, and coaching in transformation work.
The public account does not show how much of the identified saving was implemented and sustained, or what financial return could be attributed to training.
Public programme record plus independent evaluation
SAVVI: development, adoption, and scale
SAVVI addresses the cross-agency use of data to identify and support people at risk of poor outcomes.
The finding applies to the evaluation period and the programme as a whole. It does not assess an individual coach or establish the extent of later use.
RedQuadrant practitioner account; contemporary follow-up not established
Westminster: changing access and examining whole cost
Westminster changed its mix of face-to-face and digital access.
This is a provider-reported historic result. The current public account does not include a dated baseline, independent benefits calculation, distributional effects, or long-term follow-up.
Record a case and its outcomes
Download the case working note or read the structured case records. The working note is reusable; linked source material retains its own rights.
Discuss service change support
Records reviewed 5 November 2026. Send a correction or later evidence.