Westminster: changing access and examining whole cost
RedQuadrant practitioner account; contemporary follow-up not established · Historic engagement
Starting situation
Westminster changed its mix of face-to-face and digital access.
Work undertaken
RedQuadrant’s public account describes support for closing one-stop shops while developing online and assisted self-service.
What is reported
That account reports annual savings of more than £1.2 million and improved online and assisted access.
Evidence and limits
This is a provider-reported historic result. The current public account does not include a dated baseline, independent benefits calculation, distributional effects, or long-term follow-up.
Working artefact and source
Published service account
Follow-up evidence
Who found access easier or harder, which costs moved to residents or other teams, and how were the claimed annual benefits calculated?
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Review date: 5 November 2026. Offer a correction or follow-up.